Face-to-face and Telehealth Appointments
Appointments can be made via this website, our online booking system, AMS Connect or by phoning 07 5545 1222 from 8am Monday - Saturday. For consistency of care, we encourage you to request an appointment with your usual GP.
A standard appointment is 15 minutes. Longer appointments are available for complex issues or if you have several issues to discuss. Every effort is made to accommodate your preferred time & doctor. However, delays sometimes occur because we give priority to emergencies & ask for your understanding should this occur.
Home Visits
TMMP provides home visits for those unable to attend the practice in person who are registered patients of the practice, there are charges for this service, please ask one of our friendly receptionists for more information.
After Hours
After hours home visits are available for urgent matters for registered patients of the practice. Phone 5545 1222 for the practice after-hours contact details.
There are fees for after-hours doctors' services which will be discussed with you at time of consultation.
Alternatively, you can go to the Gold Coast University Hospital, Beaudesert Hospital, the WiSE walk-in emergency service or any of the private hospitals on the Gold Coast for attention.
Walk-In appointments
Walk-in appointments are available depending on doctor availability. Reception will triage walk-in patients to assess if they need to be seen sooner or offer them the next available appointment.
Emergencies will be triaged by nursing staff.
If you have an emergency - Phone 000
Telephone Access
Telephone enquiries about your health can be made during business hours. Practice nurses are also available to assist with telephone enquiries. It is also possible for you to speak to a doctor. If the doctor is with a patient a message will be left for them to call you back.
Services Available
Our practice offers a wide range of services including:
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Visiting Services
Our Allied Health services include:
- Psychologists, including Clinical Psychology
- Dietitians
- Echocardiogram service
- Ultrasound service
Test Results
TMMP has a reminder system in place for test results and appointments. If you require follow up, you will receive a text, or we will phone you to make an appointment to discuss your results with your doctor.
Results can be obtained by phoning the practice, preferably after 12pm.
Please let reception know if you do not wish to be reminded for these.
Please make sure TMMP always have your current home and email address & phone numbers.
Electronic Communication
In line with Australian Privacy Principles (APPs), our practice can receive and send information electronically. There may be risks associated with sending and receiving private information electronically and we are required to obtain your consent before we send information to you this way. Please be aware that sensitive information may be required to be given face to face.
Please do not contact the practice via email in an emergency but contact the practice by phone.
Requesting Personal Health Information
We are able to request you past health information from your previous medical practice, just ask at reception for a request for transfer of records.
You are also able to request your health information be sent to another practice from TMMP
Fees may apply for this service, please ask staff at the time of request.
Your Privacy and Communication
In line with Australian Privacy Principles (APPs) your medical record is a confidential document. It is the policy of this practice to maintain security of personal information at all times and to ensure this information is only available to authorised members of staff at all times. You can contact our practice for further information regarding our information handling policy.
In carrying out the medical services we provide, we may have collected information about you from other members of the treating team, for example, information provided by a referring doctor. We may also have shared information about you with others, for example, by providing test results, x-rays, reports by your referring doctor. We do this only to the extent necessary for your proper health care. You are generally able to access personal information we hold about you by contacting the surgery. We are happy to discuss any concerns you may have about the handling of your personal information.